Terms of Use

Acceptance of Terms

By accessing and using the Mevron website (mevron.com), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Mevron's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Mevron's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

User Obligations

You agree to use the website only for lawful purposes. You are responsible for any content you post or transmit. You agree not to disrupt the operation of the site, interfere with other users' enjoyment, or attempt to gain unauthorized access to any portion of the website, other accounts, or any connected systems or networks. Any use of AI models, dashboards, or data visualizations provided is for informational purposes within the scope of your authorized access.

Intellectual Property Rights

The Mevron name, logo, all related names, logos, product and service names, designs, and slogans are trademarks of Mevron or its affiliates or licensors. All website content, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Mevron or its content suppliers and is protected by Canadian and international copyright laws. The concepts of micro-infrastructure monitoring and AI dispatching are integral to our proprietary systems.

Disclaimer & Limitation of Liability

The materials on Mevron's website are provided on an 'as is' basis. Mevron makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Mevron does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. In no event shall Mevron be liable for any damages arising out of the use or inability to use the materials.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Canada and the Province of Ontario. You irrevocably submit to the exclusive jurisdiction of the courts in that Province. Any claim relating to Mevron's website shall be governed by the laws of Canada without regard to its conflict of law provisions. Our digital operations and services are designed with compliance to Canadian technical and data standards.
How can I get technical support for my Mevron system?You can reach our technical support team 24/7 via the contact form on our contact page, by email at support@mevron.com, or by phone at 385.994.4428. We specialize in micro-infrastructure monitoring and AI dispatching issues.
What are your support hours for operational issues?Our technical support for critical operational oversight is available 24 hours a day, 7 days a week. For non-critical inquiries, our team is available from 8 AM to 8 PM EST, Monday through Friday.
Where can I find documentation for the Mevron platform?Comprehensive documentation for system integration, AI model configuration, and dashboard visualizations is available in the resource section of your account portal. You can also request specific guides via support@mevron.com.
How do I report a bug or suggest a feature for the dispatching module?Please use the dedicated "Report an Issue" form within your dashboard's help menu. For feature requests related to load distribution analytics, you can email our product team at product@mevron.com.
Who should I contact for questions about data privacy and legal terms?For all inquiries regarding data handling, privacy policy, and legal terms of service, please contact our compliance team at legal@mevron.com or visit our Legal Information and Privacy Policy pages on this website.